Return & Refund Policy

If you are not entirely satisfied with your purchase, we are here to help. Please read the information carefully below alternatively you may contact us direct and we will be happy to help you. 

CANCELLATION & REFUND POLICY

At Misk Bliss we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

Unfortunately, once a package has been shipped to the address specified by the customer we cannot make changes to the delivery address.

RETURN POLICY


Not Happy with Your Order

If you are not happy about your purchase, 7 days from date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning item if not covered by our warranty against manufacturer defects and exchange is not due to our error. Please note: Shipping costs are non-refundable.

Damaged Items or Low Quality

If the product is defective or does not work properly, please kindly let us know.

For the fastest resolution, please contact us via info@miskbliss.com  including a photograph demonstrating the poor quality or the damaged area of the item.

The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones.

We will use this information to help you with your order, and eliminate errors in future.

CANCELLATION

Cancelling Unshipped-out Orders

If you are cancelling your order which has not yet to be shipped out, please kindly contact us via info@miskbliss.com  For the fastest resolution, please include your order number. Cancellation request must be sent within 24 hours of placing your order. 

Cancelling Shipped-out Order

If you are cancelling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. The order must be returned back to (include a note with your order number)

Misk Bliss Ltd
Fergusson House 
124-128 City Road 
London 
EC1V 2NX

We will refund your payment upon receipt within 5-7 working days. 

WARRANTY

This warranty only covers manufacturing defects and does not cover:

  • Damage caused by accident
  • Improper care
  • Normal wear and tear
  • Break down of colours and materials due to sun exposure
  • After-market modifications
  • No returns/exchanges for products with water exposure will be accepted